TIANFULAI INT’L (HK) CO., LIMITED Service Policy (Australia)
Company Name: TIANFULAI INT’L (HK) CO., LIMITED
Website: www.ozcloudvape.com
Customer Service Email: ozcloudvape@outlook.com
Thank you for choosing TIANFULAI INT’L (HK) CO., LIMITED. We are committed to providing you with quality vapes and exceptional customer service. This Service Policy, which includes our Privacy Policy, Shipping Policy, and Return Policy, applies to customers in Australia.
Governing Law
This Service Policy shall be governed by and construed in accordance with the laws of Hong Kong.
Privacy Policy
1.1 Information Collection
We collect the following types of personal information:
Contact information (name, address, email address, phone number)
Payment information (processed via a secure payment gateway)
Order history and preferences
Device and usage data (via cookies)
1.2 Data Use
Your data will be used for:
Order processing and shipping
Customer service communications
Website enhancements
Marketing activities (with your consent)
1.3 Data Protection
We use industry-standard security measures to protect your data and adhere to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1.4 Your Rights
You have the right to:
Access your personal data
Request correction of data
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached
Governing Law
This Service Policy shall be governed by and construed in accordance with the laws of Hong Kong.
Shipping Policy
2.1 Order Processing
Orders will be processed and shipped within 5-7 business days.
You will receive a confirmation email with tracking information after shipment.
2.2 Delivery Time
Estimated delivery time within Australia: 3-7 days. Remote areas may take longer.
2.3 Shipping Costs
Shipping costs are calculated based on the order amount and destination.
2.4 Package Tracking
You can track the status of your package using the provided tracking number.
Governing Law
This Service Policy shall be governed by and construed in accordance with the laws of Hong Kong.
Return Policy
3.1 Return Period
Under Australian Consumer Law (ACL), you are entitled to a remedy (repair, replacement, or refund) for faulty products or those that do not meet consumer guarantees. For change of mind returns, you can return or exchange your item within 14 days of receipt. Items must be new and unused.
3.2 Return Conditions
Returns accepted for:
Product quality issues or faults (as required under ACL)
Wrong item shipped
Change of mind returns (at our discretion, subject to conditions)
Non-returnable:
Used or damaged items (unless faulty under ACL)
3.3 Return and Exchange Process
Contact Customer Service to obtain return authorization.
Send the product back as requested.
Refunds/exchanges will be processed after receipt and inspection of the product.
3.4 Refund Processing
Refunds will be credited back to the original payment method.
Processing Time: 5-10 business days.
Contact Us
If you have any questions, please contact us via the following methods:
TIANFULAI INT’L (HK) CO., LIMITED
Email: ozcloudvape@outlook.com
Website: www.ozcloudvape.com
Governing Law
This Service Policy shall be governed by and construed in accordance with the laws of Hong Kong.